The Symphony 100 Guarantee
What we guarantee is your satisfaction, not your results.
Results depend on you and your team doing the work. No course, workshop, or assessment can promise an outcome, and we will not pretend otherwise — see our Results Disclaimer.
What we stand behind is whether the material is right for you. That is a promise we can actually keep, so it is the one we make.
By product type
| What you bought | What applies |
|---|---|
| Courses (self-paced) |
7-day satisfaction guarantee from the date of purchase. Get inside, see the full course, and if it is not right for you, email us within 7 days for a full refund. No questions asked. Looking at all of the material is not a reason for us to say no. That is the point of the guarantee. |
| Online workshops | Fully guaranteed when you attend and participate. Email us within 7 days of the workshop for a full refund. The workshop must be held within 90 days of purchase. Because the guarantee is tied to attending, it does not apply if you did not attend or did not take part. |
| Digital products (Everything DiSC® and The Five Behaviors® assessments, profiles, learning portals, facilitation kits, practitioner experiences) |
Non-refundable once access is issued. Access codes go live at checkout, so these are non-refundable from that point. Credits stay within your own account structure and cannot be transferred to an unrelated organization. |
| Certification | Non-refundable, and access cannot be transferred to another employee at your organization. Attendance is required for all sessions. You may reschedule in the Online Training Center as many times as you need to until your selected course begins — at that point you are locked into that date. |
| Certification packages (certification plus Symphony 100 onboarding) |
These packages carry the First-Session Guarantee. Complete the three onboarding steps — the administrator workshop, your onboarding sessions, and your first-cohort plan — and if you are still not running your first session by day 90, Symphony 100 keeps working with you at no additional cost until you are. The remedy is continued service, never a cash refund, and the certification seat itself remains non-refundable and non-transferable. Full terms: Terms & Conditions, section 7. |
| Custom packages | Carry their own terms, set out in the written proposal or statement of work for that engagement. |
How to request a refund
Email [email protected] from the address on your order and tell us what you bought. You do not need to explain your reasons or use any particular form of words.
Refunds are issued to the original payment method. How quickly the money appears is set by your bank or card issuer, not by us. Where an employer or sponsor paid, the refund goes to whoever paid.
Why some products are not covered. Assessments, learning portals, and certification are not refundable because access is issued immediately and cannot be recovered once it has been used. We would rather tell you that clearly before you buy than argue about it afterward.
Your statutory rights
This guarantee is offered voluntarily and sits on top of whatever rights you have by law. Nothing here removes them.
If you are a consumer in the EU or UK, you normally have 14 days to withdraw from a distance contract. Digital content is an exception: by asking us at checkout to start your access immediately, you begin supply during the withdrawal period and lose the statutory right once supply has begun. Our 7-day satisfaction guarantee applies at that point, when the statutory right would otherwise be gone.
The full legal terms are in our Terms & Conditions, section 7, which govern if there is ever any difference between that wording and this page. This page is published at symphony100.com/guarantee-and-refund-policy and is the authoritative version; our other sites link here rather than keeping their own copy.
Questions: [email protected]
Phone: +1 669 273 6040
Everything DiSC® and The Five Behaviors® are registered trademarks of John Wiley & Sons, Inc. Symphony 100 is an independent authorized partner and is not affiliated with John Wiley & Sons, Inc.